FusionFit Privacy Policy

1. Who We Are

FusionFit provides software for fitness studios, gyms, trainers, and wellness businesses to manage locations, staff, schedules, bookings, memberships, payments, documents, and customer communication. In many cases, the studio or business you interact with controls the member data in its account, and FusionFit processes that data to provide the service.

2. Information We Collect

Depending on how you use FusionFit, we may collect:

• Account details such as name, email, phone number, password credentials, profile photo, role, permissions, and login activity.
• Member profile details such as date of birth, gender, address, emergency contact information, selected locations, family or linked profiles, notes, and preferences.
• Fitness business data such as brand, location, staff, class, schedule, product, membership, entitlement, discount, tax, and booking information.
• Payment and billing records such as payment status, invoices, receipts, subscriptions, refunds, taxes, Stripe identifiers, and limited payment method details returned by Stripe, such as card brand, last four digits, and expiration date.
• Documents and signatures such as waivers, required forms, document versions, signature status, and acceptance dates.
• Device and communication data such as push notification tokens, app version, locale, email/SMS delivery data, and notification preferences.
• Technical data such as IP address, request logs, device/browser information, API keys, widget usage, error logs, and security events.

3. How We Use Information

We use personal information to operate and improve FusionFit, including to:

• Create and manage accounts for studios, staff, and members.
• Process signups, bookings, waitlists, class attendance, memberships, subscriptions, trials, payments, refunds, and invoices.
• Send service messages such as verification codes, invitations, password resets, booking updates, payment notices, and push notifications.
• Host and send documents, waivers, and signature requests.
• Support customer service, troubleshooting, security, fraud prevention, analytics, and product improvement.
• Comply with legal, tax, accounting, payment, and platform obligations.

4. How We Share Information

We do not sell personal information. We share information only as needed to provide, operate, and protect the service, including with:

• The studio, gym, trainer, or wellness business connected to your account or booking.
• Stripe for payment processing, saved payment methods, tax calculations, invoices, receipts, disputes, connected accounts, fraud prevention, and payouts.
• Infrastructure and communication providers such as AWS, email providers, SMS providers, push notification services, analytics tools, and error monitoring tools.
• Professional advisers, authorities, or other parties when required by law, to protect rights and safety, or as part of a business transaction.
• Integrated services chosen by a studio or configured by an account administrator.

5. Payments

FusionFit uses Stripe and connected Stripe accounts to process payments. When you enter card, bank, or other payment method details, that information is collected and processed by Stripe under Stripe's own privacy and security practices. FusionFit does not store full card numbers or card security codes. We may keep payment-related records needed to operate the platform, such as payment status, Stripe IDs, receipt and invoice links, subscription status, refunds, taxes, billing details, and limited payment method details that Stripe returns to us, such as card brand, last four digits, and expiration date.

6. Data Security

We use reasonable technical and organizational safeguards to protect personal information, including access controls, authentication, encrypted transport, logging, backups, and limited access based on roles and permissions. No online service is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep personal information for as long as needed to provide FusionFit, support studio operations, maintain accurate records, resolve disputes, comply with legal and accounting requirements, and protect the service. Some records may remain in backups or logs for a limited period after deletion.

8. Your Choices and Rights

You may be able to access, update, delete, or request a copy of your personal information, depending on your location and relationship with FusionFit. Members should usually contact their studio first because the studio controls most member account and booking records. You may also contact FusionFit for help with privacy requests. You can manage certain choices in the product, including profile details, saved payment methods where available, and notification preferences.

9. Children

FusionFit is not intended for children to use without appropriate consent from a parent, guardian, or the studio managing the account. Studios are responsible for collecting any required consent before adding or managing information about minors.

10. International Data

FusionFit and its service providers may process and store information in countries other than where you live. When information is transferred internationally, we use reasonable safeguards appropriate for the nature of the service and the information involved.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide notice where required.

12. Contact Us

For privacy questions or requests, contact FusionFit at [email protected]. If your request relates to a specific studio, membership, booking, payment, or waiver, please include the business name and the email address connected to your account.